ukh_ops2018_4

08th OCTOBER 2019

@SALSA, EMBANKMENT, LONDON

THE 15th ANNUAL OPERATIONS MANAGERS AWARDS

ukh_ops2018_3

08th OCTOBER 2019

@SALSA, EMBANKMENT, LONDON

THE 15th ANNUAL OPERATIONS MANAGERS AWARDS

ukh_ops2018_2

08th OCTOBER 2019

@SALSA, EMBANKMENT, LONDON

THE 15th ANNUAL OPERATIONS MANAGERS AWARDS

ukh_ops2018_1

08th OCTOBER 2019

@SALSA, EMBANKMENT, LONDON

THE 15th ANNUAL OPERATIONS MANAGERS AWARDS

WELCOME

The Operations Managers Awards shine a spotlight on this talented level of management and celebrate the individual and collective success revealed. Entrants to the competition progress through a rigorous and stimulating series of challenges that assess their skill and contribute to their professional development.

Operations managers with multi-site responsibilities are the vital link between the strategy and resources of head office and the individual pubs, bars and restaurants where the customers are cherished and profits made.

There are two categories – one for Area Managers from a managed pub company and the other for Business Development Managers who work with a leased/tenanted pub company, and there are discrete Entry Papers for each; so please ensure you have the correct version before starting!

To nominate an individual click the link at the top of the page. These Awards are great for the individuals, important for their companies and vital for the industry’s reputation and progress.

I look forward to seeing your nominees in the final stages.

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We are honored to have won the 2019 Awards Awards for the best Judging Panel & Process!

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CLICK HERE TO WATCH THE VIDEO

A sneak peek inside the Ops Managers MasterClass

THE AWARDS

The Operations Managers Awards Ceremony

Tuesday 8th October @Salsa, Embankment, London

The 24th year of the Operations Managers Awards sees the Awards Ceremony become a true celebration of all things Operations Managers.

A party to recognise everyone who is within a multi-ste management role, who has teken the steps from being a GM to running their own and, of course the best of the 2019 Finalists in the Operations Managers Awards.

WHO SHOULD ATTEND?

This event really should be attended by any company with an operations team. The Awards are the specific recognition of the skill, endeavour and enthusiasm of those who daily lead and support their managed or leased estates to deliver individual and corporate business success.

This is the opportunity for the industry to applaud these individuals in particular and the teams that they work with. This is a party to celebrate the work of all involved in operations and we look forward to rejoice in the success which comes with networking with those within the hospitality sector.

WHAT WILL YOU ENJOY?

An evening of unrivalled networking with your peer group as board directors, senior executives, ops managers and lots of supporters share the room waiting to hear the announcement of the winners of the 2019 Operations Managers Awards.

THE PROCESS

Dependent on how far you proceed, there are up to seven stages to the Awards:

1. THE JUDGING PROCESS – FIRST ROUND

An Entry Paper – one for BDMs and one for AMs – should be completed within one month of nomination and with a final deadline [for late entries] of Friday 31 May 2019. This paper is available on the Awards website now. It seeks written answers to test entrants’ understanding of the industry and to describe their contribution to the commercial success of the pubs, clubs, bars and restaurants for which they are responsible.

Judging of the Entry Papers will reduce the number of candidates to a maximum of 20 to attend the MasterClass on 2 to 4 July 2019 and the Finalists’ interviews in late October [date tbc].

2. PERSONAL PROFILING

All Finalists will complete an online psychometric profile on work-attitude and motivation – (iWAM). The profile will include a one-to-one review for each Finalist with an independent coach during the Awards process. This development programme will also assist team dynamics at the MasterClass. It is important to note that an abridged version of the iWAM profile will be made available to line managers within 28 days of the individuals having received their own feedback.

3. THE MASTERCLASS

Taking place from Tuesday 2 July through to Thursday 4 July, this is a stand-alone bespoke programme that includes top-level insights into leadership, strategic thinking, change management and ‘business in society’.

NB Whilst there is no cost to enter the Ops Awards Competition, the MasterClass requires a financial contribution of £2395. Finalists are encouraged to take the day after MasterClass as the opportunity to reflect on the learning outcomes of the MasterClass and how they will approach the later stages of the competition.

4. FIELD VISITS

All Finalists will be assessed in their normal day-to-day activities by one of our Mentor Judges who will contact each finalist and arrange a suitable time to “shadow” the finalist on a normal business day. The field judging will take place from mid July to late September 2019.

5. FINALS JUDGING

All Finalists will assemble for the Finals Judging day in October at a central London venue where each Finalist will be interviewed by two separate judging panels. Each panel will focus on a different aspect – ‘Business’ and ‘People’ – of the role of an Operations Manager.

The judging panels will include senior executives from retail operators and each panel will be chaired by one of the Mentor Judges.

6. AWARDS

The Finalists are invited to attend the Awards event which takes place in the evening immediately after the Finals Judging on October 8th.

The Awards event is for everyone involved in the field of Ops – be they supporting Finalists or just recognising the talent which Operations Managers have in spades. The Awards take place on the evening of the 8th October at Salsa, Embankment, London.

Companies are encouraged to support their Finalists by also attending this event.

7. WINNERS

The winning BDM and Area Manager will each receive a trophy in recognition of their success. There is an opportunity for the judges to recognise an individual with the “Rising Star” award. This Award focuses on an outstanding Finalist who is likely to be new to managing multiple retail outlets within the industry.

8. FEEDBACK

At every stage the Mentor Judges will offer personal feedback to all entrants. The Finalists can each receive a one-to-one review to take place after the Awards announcement at a time and place to be agreed.

NEWS

PAST WINNERS

 Many of these individuals have continued the development of themselves and the businesses they work within since winning the UKH Operations Managers Awards.

1996
Simon Longbottom – Mill House Inns
(sole winner in inaugural year)

1997
Gary Allen – Shepherd Neame
Graeme Marley – Vanguard

1998
John Barclay – Greene King Pub Co
Jane Wilson – Pubmaster

2000
Phil Triggs – S&N Retail (Chef & Brewer)
Dave Ingham – Whitbread Pub Partners

2001
Kate Acton – Whitbread Pub & Bar
Guy Arnold – Enterprise Inns

2002
Paul Marsh – Wizard
Lynda Read – Greene King Pub Partners

2004
Julie Wright – Laurel
Tina Cogan – Enterprise Inns

2005
Rachid Noui – Massive
Mike Mannion – Greene King Pub Partners
Michelle Scrimgeour* – Laurel

2006
Hugh Moloney – Greene King Pub Co
David Daniel – Punch Taverns
Anthony Ringer* – Punch Taverns

2007
John Pettit – Greene King Pub Co
Rohan Miller – Greene King Pub Partners
Tim Marsh* – Massive Pub Co

2008
Jo Probert – Orchid Group
Joe Smith – Enterprise Inns
Simeon Baker* – Punch Taverns

2009
Helen Cook – Novus Leisure
Jim Owthwaite – Punch Taverns
Amber Wood* – Novus Leisure

*Rising Star
**Runner-Up

2010
Anthony Davies – McMullen & Sons
Carolyn Matthews – Daniel Thwaites
Daniel Wilkinson* – Greene King Pub Partners

2011
Virge Balthazard – McMullen & Sons
Julian Mobbs – Marston’s Pub Co
Ross Palmer* – Novus Leisure

2012
Donny McIntyre – Spirit Pub Co
Heike Funke – Punch Taverns
Rob Summers** – Punch Taverns
Benjamin Smith* – Charles Wells Pub Co

2013
Will Fotheringham – JD Wetherspoon
Barrie Robinson – Greene King Pub Partners
Helen McKenna* – Enterprise Inns

2014
Menesh Modhwadia – New Inventive Pub Co
Darren King – Greene King Pub Partners
Matthew Dyson* – Star Pubs and Bars

2015
Martha Ingham – Mitchells & Butlers
Caren Geering – Admiral Taverns
David Bigio* – Thwaites

2016
Neil McKie – Stonegate Pubs
Paul Wishart – Greene King Pub Partners
Alix Horne** – Punch

2017
Emma Deabill – YO! Sushi
Yvonne Fraser – Greene King
Adam Sykes* – Fuller, Smith & Turner

2018
Paul Dutnall – ETM Group
Anna Clissold – Admiral Taverns
Kyle Gunn* – Mitchells & Butlers – Harvester
Lorna Willoughby** – Star Pubs & Bars

2019
Benjamin James – Mitchell’s & Butler’s
Niki Plumb – Star Pubs & Bars

Awards Supported by SKY

Sky is proud to be the headline sponsor of the UKH Operations Managers Awards Ceremony and to play a part in helping reward those outstanding people who have excelled in helping businesses to flourish this year. Operations managers and their teams often lie at the heart of a thriving business and it’s important to recognise the individuals who have been instrumental in steering the pub, bar or restaurant they work with towards success.

At Sky we work alongside our customers’ operations managers every day to help them achieve the best possible results for their venues. The work that is done by these managers is hugely important for the licensed trade industry as it continues to grow in strength into the future. It’s fantastic to be involved with UKHospitality to celebrate the tireless work of the 2019 winners – a big congratulations to all.

Phone: 03337 594 740
Web: https://sky.com

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The Patrons

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Admiral Taverns
At Admiral our BDMs are attracted and motivated by the freedom and autonomy the role gives which enables a real difference to licensees.  They are treated as managing directors of a 45-strong pub company. Our ethos is to appoint the best and then empower them to take decisions that are in the best interests of the licensee and their pub.

With this passion at our heart we are delighted to support the Ops Awards as they spotlight and provide continuous professional development for the very best operations managers in the industry.

Phone: 01244 321171
Web: https://www.admiraltaverns.co.uk

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Everards
Everards are very proud to support the ALMR Operations Managers Awards. Attracting, retaining and developing our industry’s finest talent not only supports the industry today but provides a high quality foundation for tomorrow’s leaders.

Phone: 0116 201 4100
Web: https://www.everards.co.uk/

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Greene King

Phone: 01284 763 222
Web: https://www.greeneking.co.uk/

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Punch Taverns
The ALMR Operations Managers Awards have a positive impact on those that attend whether it be from a developmental perspective or an opportunity to network and share experiences with talented people or purely offering time to reflect. Punch Taverns are pleased to continue its sponsorship of the Awards.

Phone: 01283 501 999
Web: https://www.punchtaverns.com

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Red Beetle
We have been proud organisers of the Awards for the last 15 years. Working with the team at UKH (previously ALMR) to bring the complex elements of the Awards together in one seamless event.

Over the years we have thoroughly enjoyed seeing how the Awards have grown to now encompass the entire sector of eating and drinking out hospitality. Award nominess come from casual dining through wet led lesed pub co’s to managed late night offers. We have been delighted to be part of this journey

Phone: 0203 287 7155
Web: https://www.redbeetle.co.uk

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Star Pubs & Bars
The Operations Managers Awards have long been part of the development process used by Star Pubs & Bars to reward and highlight the talent we have within the Operation team. We are delighted that these Awards raise the recognition of how important the best Ops Managers are to the success of the businesses they work with are we are very pleased to support them

Phone: 0131 528 2700
Web: https://www.starpubs.co.uk

Venners

Venners
We work with hundreds of Operations Managers on a daily basis and appreciate how vital they are in creating the great venues we all want to visit. With excellent operations comes strong business performance. Venners are enormously proud to support these Awards because achieving excellence in operations and business is at the heart of everything we do.

Phone: 01279 620 820
Web: https://www.venners.co.uk/

“These are such amazing Awards, we are very privileged to be apart of an industry that has such talent and professionalism at it’s core”

Nick Bish – Founder of the UKH Operations Managers Awards

BOOK YOUR PLACE / TABLE

  • Price: £ 1,080.00 Quantity:
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ENTRIES

Your entry paper should consist of no more than 15 pages inc. attachments and a font size of no less than 12pt should be used.

The answers should be concise and in note form where appropriate.
The weighting of marks is shown with each question – you should allocate time accordingly.
All information contained in your answers will be treated with the strictest confidentiality.
The Entry Paper must be completed within 28 days from the date the Entry Paper was sent to you.

+ AM ONLINE ENTRY

If you wish to save the form half way through please scroll to the bottom and click on “Save and Continue Later” This will give you a personal URL to complete the form on the website, you can also email this to yourself so you don’t forget it and can access your entry anywhere.

We highly suggest you keep a local copy of your answers in word or similar and then copy and paste your answers here.


+ BDM ONLINE ENTRY

If you wish to save the form half way through please scroll to the bottom and click on “Save and Continue Later” This will give you a personal URL to complete the form on the website, you can also email this to yourself so you don’t forget it and can access your entry anywhere.

We highly suggest you keep a local copy of your answers in word or similar and then copy and paste your answers here.


DOWNLOADS

AMentry-pdf        BDMentry-pdf       rules

Criteria
Throughout all the elements of the competition the judges will be looking for evidence of outstanding success against sales and profit criteria and particularly in the context of: –

Business Skills, Financial Management, Administration
Business planning – Sales & volume growth – Health, safety & hygiene
Licensee recruitment – Purchasing & gross margins – Licensing law & procedures
Staff retention & development – Cost control & profit protection – CSR
Marketing and sales promotion – Accountancy – Employment law
Use of electronic media – Capital investment – Property standards
Product knowledge & Customer service

Finalists at the MasterClass will have every opportunity to project their own personality and demonstrate their qualities of leadership and teamwork, innovation and diligence but it is not itself part of the Competition.

Get in touch

 info@reedbeetle.co.uk

 +44 20 3286 7155